FAQs
Purpose
This article provides information on what’s included in different EGYM software packs and requirements for specific products or features.
Solution
The Core Pack is the baseline offering and mandatory to run the EGYM workout experience.
This pack provides the technical foundation for machine connectivity, workout tracking, and system operation.
Member workout tools & apps
Genius for Members
BioAge
Member App (Container App) or App Feature Kit (external app use)
Member workout features
Gameday / Max Out Training (EGYM Pro)
EGYM+
Hardware login medium: RFID and EGYM NFC (via Member App)
Smart Strength Guest Mode
Connection with tracking apps (e.g., Apple Health) Connected Apps & Wearables
Activity Level (Member App)
Goal Center (Member App)
Workouts (tracking, history, templates) (Member App)
Integration of heart rate training (if available via partner) (Member App)
Gym management features (Member App)
Challenges
Gym ranking
Club activity feed
Club Finder including contacts, hours and social media
Basic push notifications
Basic mobile feedback (default text options only)
Digital barcode check-in
Partner app deep linking
Apple watch app for members
Native MyAccount
My Profile (settings: about, privacy, personal info)
Verified login
Support request
Member App branding options
App branding with colors and logo
App icon on mobile device
Sign-in screen logo
Connectivity features and machine software
EGYM machine software (Smart Strength and Smart Flex)
Smart Strength machine admission (also via Member Management Software (MMS))
EGYM Fitness Hub software
Smart Cardio software
Equipment partner integrations
MMS integration (OneMMS)
Scale integrations
EGYM Cloud and connectivity
Business operational tools
Business Suite (analytics, functionality configuration, and administration)
EduPortal
Notera
If you deactivate the Core Pack, the system switches to unconnected mode and limits functionality as follows:
Smart Strength: The system enables Guest Mode only and disables login and workout data saving.
Fitness Hub: The system allows login but stops transmitting data and disables smart onboarding and BioAge updates.
Smart Flex: The system keeps login active but does not provide offline or guest functionality.
In this mode, the machines remain minimally operable, but the system disables all connected and data-driven features.
Success Packs extend the Core Pack with additional capabilities.
The Training Pack is intended for gyms who offer trainer-focused services.
EGYM Trainer App
Genius for Trainers
Native class booking with MMS integration
Class booking SSO web view with MMS integration
Class booking (Google Calendar, PDF, URL)
Request a trainer (appointment or analysis session)
On-demand video training
Appointment booking with available MMS partners
Gym capacity via available MMS Partners
My Account (personal data, payments, contracts, finances, idle periods) with relevant partners
The Growth Pack is designed for gyms that want to increase their acquisition, upselling and engagement rates.
Fitness Hub feature lock
Digital guest pass
Advanced referrals
Advanced push notifications (automated)
Rewards
Deals
Check-in history
Add-on bookings with available MMS partners
My Account (personal data, payments, contracts, finances, idle periods) with available MMS partners
News widget where club can configure custom links and info in the Business Suite
The Branding Pack is designed to enhance brand presence across the digital member journey.
Your own gym app in app stores
Your own gym app name
Your own gym app icon
App branding (colors and logo)
Sign-in screen logo
Member App customization options
Member App layout configuration
UX/UI configuration options
Web widget creation
The Branding Pack is designed to enhance brand presence across the digital member journey.
Integration with a third party identity provider (IDP)
Member App web view with SSO (finances and capacity SSO)
Member App customization options and partner integrations (integration fees apply)
EGYM ID web login via SSO (setup fee applies)
Customization of welcome messages and emails in Member App
The following table provides products and features, the packs they’re included in, and their functional requirements.
Pack | Feature/Product | Functional Requirements |
Core | Genius for Members | • At least four Smart Strength machines • Fitness Hub • App Feature Kit |
Core | BioAge | • Fitness Hub for Flexibility BioAge • App Feature Kit |
Core | Member App | |
Core | Gameday | • Smart Strength machines in EGYM Pro mode • Fitness Hub • Member App |
Core | Max Out Training | Smart Strength machines in EGYM Pro mode |
Core | EGYM+ (possible to add via MMS if available) | At least one Smart Strength machine |
Core | EGYM NFC | • App Feature Kit • Smart Strength Series 3 |
Core | Smart Strength Guest Mode | At least one Smart Strength machine |
Core | Connection with tracking apps (e.g., Apple Health) - Connected Apps & Wearables | Member App |
Core | Activity Level | Member App |
Core | Goal Center (if Genius for Members is not enabled) | Member App |
Core | Workouts (tracking, history, templates) | App Feature Kit |
Core | Challenges | Member App |
Core | Gym ranking | Member App |
Core | Club activity feed | Member App |
Core | Club Finder (including contacts, hours, and social media) | Member App |
Core | Basic push notifications | Member App |
Core | Basic mobile feedback | Member App |
Core | Digital barcode check-in | Member App |
Core | Partner app deep linking | Member App |
Core | Integration of heart rate training (MyZone) | Member App |
Core | Member Apple watch app | Member App |
Core | My Profile (settings: about, privacy, personal info) | Member App |
Core | Verified login | • Member App • MMS Integration |
Core | Support request | Member App |
Core | My Account: SSO web view via MMS | • Member App • MMS Integration |
Core | App branding (colors and logo) | Member App |
Core | App icon | Member App |
Core | Sign-in screen logo | Member App |
Core | EGYM machine software (Smart Strength and Smart Flex) | Smart Strength or Smart Flex machines |
Core | Smart Strength machine admission (also via MMS) | Smart Strength |
Core | EGYM Fitness Hub Software | Fitness Hub |
Core | Smart Cardio software | Partner cardio machines |
Core | Equipment partner integrations | Partner equipment |
Core | MMS integration (OneMMS) | |
Core | Scale integrations | Partner scales |
Core | EGYM Cloud and connectivity | |
Core | Business Suite (analytics, functionality configuration, and administration) | |
Core | Wellpass listing | |
Training | Genius for Trainers | • Trainer App • At least four Smart Strength machines • Fitness Hub • App Feature Kit |
Training | EGYM Trainer App | |
Training | Native class booking via MMS integration | • Member App • MMS Integration |
Training | Class booking SSO web view via MMS integration | • Member App • MMS Integration |
Training | Class booking (Google Calendar, PDF, URL) | Member App |
Training | Request a trainer (appointment or analysis session) | Member App |
Training | On-demand video training | Member App |
Training | MMS partner appointment bookings | • Member App • MMS partner integration |
Training | MMS partner studio capacity | • Member App • MMS partner integration |
Growth | Digital guest pass | Member App: Referrals, Rewards |
Growth | Advanced referrals | Member App: Rewards, Guest Pass |
Growth | Advanced push notifications (automated) | Member App |
Growth | Rewards | Member App: Referrals |
Growth | Deals | Member App |
Growth | Check-in history | Member App |
Growth | MMS partner add-on bookings | • Member App • MMS partner integration |
Growth | MMS partner My Account (personal data, payments, contracts, finances, idle periods) | • Member App • MMS partner integration |
Growth | News widget (gym can configure custom links and info in App Admin Portal) | Member App |
Branding | Your own gym app in app stores | Member App |
Branding | Your own gym app name | Member App |
Branding | App icon | Member App |
Branding | App branding (colors and logo) | Member App |
Branding | Sign-in screen logo | Member App |
Branding | Member App layout configurations | Member App |
Branding | UX/UI configurations (such as in-depth features and navigation configurations) | Member App |
Branding | Build custom web view | Member App |
Enterprise | Integration with a third party identity provider (IDP) | • Member App • Third party IDP integration |
Enterprise | Web view with SSO (finances, capacity SSO) | • Member App • MMS Integration |
Enterprise | Member App customization options | Member App |
Enterprise | Micro Web App (MWA) in our Member App/Partner/prop. MWA | Member App |
Enterprise | Customization of welcome messages and Member App emails | Member App |
Enterprise | Mobile feedback advanced configuration | Member App |
Additional | Member App custom font | Member App |