Staff Performance

This metric shows how many training plans were created or updated using the Trainer App.

Select the boxes next to each option to filter the data:

Use it to: Track how actively trainers are tailoring and maintaining personalized training plans for members.

This metric shows how many health information entries were created or updated by trainers each month in the EGYM Trainer App. 

Use it to: Understand how often trainers are documenting important member health data, which supports personalized training and care.

This metric tracks the number of tasks created and completed by trainers in the EGYM Trainer App each month.

Use it to: Monitor trainer activity and ensure key follow-ups and workflows are being completed efficiently.

This metric shows the number of tasks in the EGYM Trainer App that are still open at the end of each month and the average across the selected time frame.

Use it to: Track how effectively trainers are keeping up with follow-ups and member interactions and identify when staff may need additional support. Fewer open tasks can indicate that trainers are keeping up with responsibilities and maintaining consistent engagement with members.

This metric shows how many tasks were created manually by trainers compared to tasks created from automated task chains (found under Templates) in the EGYM Trainer App.

Use it to: Understand how trainers are managing their daily responsibilities and when to introduce task chains to reduce workload and improve consistency. Frequent manual task creation may indicate a need to optimize processes or set up task chains. Task chains standardize workflows, minimize missed follow-ups, and free up trainer time for higher-value interactions with members.

This metric shows how member feedback ratings are distributed during the selected time period. Ratings range from one to five.

Use it to: Understand the full picture of member satisfaction beyond the average and identify whether lower ratings are isolated or part of a recurring trend.

This metric shows the average rating members have given your gym through the Member App during the selected time period. Ratings range from one to five.

Use it to: Track overall member satisfaction over time and identify trends or periods where satisfaction may be declining.

This metric shows the most common reasons for negative feedback (three stars or fewer) submitted in the Member App during the selected time period.

Use it to: Identify recurring issues affecting member satisfaction and take targeted actions to improve the overall member experience.