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EGYM Genius: Operational Questions and Troubleshooting

Introduction

About This Guide

This guide is designed to help gym operators quickly resolve common issues that may arise while using EGYM Genius. Whether you’re facing challenges with equipment integration, member training plans, or system updates, this guide provides easy-to-follow solutions.

Genius overview

EGYM Genius uses AI to make the entire gym floor even smarter. Genius integrates leading fitness brands into a single training experience and creates hyper-personalized training plans for members that adapt to their goals, fitness levels, and all the equipment available in your gym.

Common Questions

For step-by-step instructions on how to get started with Genius, refer to the following onboarding guides:

Setting up Genius

What are the technical requirements for Genius?

To use EGYM Genius, you’ll need:

  • The EGYM Fitness Hub and a connected partner scale

  • At least one EGYM Smart Strength machine (four recommended)

  • The EGYM Branded Member App

  • For Genius for Trainers: The EGYM Trainer App

Note

Genius is not compatible with the free version of the EGYM Branded Member App.

Once you meet these technical requirements, you’ll need to input your entire gym inventory into the EGYM Business Suite (EGYM’s online operator portal), including both smart machines and non-digital equipment. Genius can then use these data to generate daily workouts for members based on their individual fitness levels, goals, and performance.

For more information on what brands or lines of equipment can be integrated with Genius or will be integrated in the future, refer to the EGYM Genius Partner Roadmap.

What is the best way to set up Genius? (Recommended)

We recommend the following to optimize your Genius setup:

Use a body composition scale

We highly recommend using a partnered body composition (Bioelectrical Impedance Analysis, BIA) scale.

While a basic scale is sufficient to get Genius up and running, a body composition scale provides richer data. This leads to more accurate AI recommendations and personalized training programs.

Additionally, members will gain a clearer understanding of their progress throughout their training journey. Seeing detailed results, like an increase in muscle mass in specific areas rather than just changes in overall body weight, can be far more motivating and rewarding for members.

Set up strength machines for assessment

We recommend using Open Mode for strength assessments to provide a smoother experience for everyone at your gym. While Circuit Mode works well for beginners, it can cause delays if someone takes longer to complete their strength assessment, disrupting the flow of the circuit for others.

Open Mode is more flexible, allowing both beginners and advanced members to take their time without impacting others. This makes it a better option for strength assessments, ensuring that regular members’ workouts aren’t interrupted.

If possible, set up a dedicated area with four Open Mode machines near the Fitness Hub for assessments for a smoother onboarding process. If that’s not feasible, we still suggest conducting assessments in Open Mode instead of Circuit Mode to avoid any disruptions.

By using Open Mode for assessments, you'll not only improve the member experience but also introduce more advanced training options for your gym, allowing everyone to fully benefit from EGYM Genius and EGYM machines in their weekly routines.

For the strength assessment, we recommend the following machines:

  • M7 Lat Pulldown or M6 Seated Row

  • M5 Chest Press or M17 Shoulder Press

  • M12 Rotary Torso or M2 Abdominal Crunch

  • M1 Leg Extension or M9 Leg Press

Customize the Exercise Library

By default, the Exercise Library in the EGYM Trainer App and the EGYM Branded Member App comes from the EGYM “master library.” This includes generic equipment and accompanying exercise icons (GIFs).

We recommend customizing this library to:

  • ensure that only relevant exercises are available in the EGYM Trainer and Member Apps.

  • ensure that members can easily locate machines and perform exercises independently.

  • tailor the apps to fit your gym’s brand image.

Customize the Exercise Library

  1. Go to the EGYM App Admin Portal.

  2. Go to Settings > Manage Workouts > Manage Exercise Library.

  3. Select the exercise library for your gym.

  4. Scroll down or search to look through the exercises.

  5. Turn exercises on or off as needed.

    exercise_library_on_off.png

    Note

    If you have EGYM Smart Strength or Smart Flex machines, make sure they’re also turned on.

  6. (Optional) On an exercise, click pencil_icon-removebg-preview.png Manage. Here, you can change the exercise name, description, and icon (image or video) as needed.

    exercise_library_exercise.png

    Note

    • For gyms using only Genius for Members, training plans in the EGYM Branded Member App automatically include the vendor names (e.g., "EGYM") based on the gym inventory. This means that you do not need to manually add vendor names.

    • For gyms using only Genius for Trainers, training plans in the EGYM Trainer App do not automatically include vendor names. You must manually add them to the exercise names to distinguish between machines.

    • For gyms using Genius for All (Members and Trainers), manually adding vendor names ensures correct display in Genius training plans in the EGYM Trainer App but causes duplicates in the EGYM Branded Member App (e.g., "EGYM EGYM Smart Strength Abductor"). To avoid this issue, we recommend not adding vendor names manually.

Choose EGYM Mode for onboarding

During the final steps of onboarding on the EGYM Fitness Hub, members will be prompted to select either Trainer Mode or EGYM Mode.

We recommend selecting EGYM Mode. This mode allows members to independently complete their onboarding and strength assessments on Smart Strength machines. By reducing the manual effort required from trainers, EGYM Mode streamlines the onboarding process and ensures accurate machine settings for each member.

This selection is available during the Genius onboarding process on the Fitness Hub. Alternatively, it can be accessed anytime by navigating to Dashboard > Machine Setup.

egym_mode.png

Note

It is also possible to set Trainer Mode or EGYM Mode as the default setting, which removes this selection screen. If you would like to enable or disable this setting, reach out to us by filling out our contact form.

Using Genius

How does Genius create training plans?

EGYM Genius leverages insights from over 8 billion tracked workout data points, 500 million assessment data points, and thousands of expert-created training plans, combined with specific information about your gym and its members.

This results in individualized recommendations, such as initial mobility exercises and tailored training volumes to suit each member's specific fitness level and goals.

Here’s how it works:

  1. Facility-specific customization:

    • Gym inventory: To ensure Genius makes accurate recommendations, your full equipment inventory—including strength, cardio, functional equipment, and free weights—must be uploaded to the Gym Inventory in the EGYM Business Suite, complete with vendor and product line details.

    • Exercise Library: Based on your inventory, Genius filters exercises for use in training plans from the Exercise Library (customizable via the EGYM Advanced or Pro Mobile Pack bundle) maintained for your gym.

  2. Member-specific inputs: Each member’s training plan is tailored using onboarding information provided via the Fitness Hub or the EGYM Trainer App, including:

    • Gym experience level

    • Fitness goals (e.g., weight loss, muscle building)

    • Preferred workout frequency and duration

    • Focus muscles and excluded muscles

    • Excluded equipment

    Gym experience and excluded equipment have the greatest influence on the resulting plan, while all preferences help shape the final output.

  3. Fitness assessments:

    • A body analysis (such as weight measurement or body composition analysis) provides initial metrics metrics that serve as a starting point for tracking changes in your health and fitness over time.

    • A strength assessment using at least four EGYM Smart Strength machines ensures precise weight recommendations for training.

How do members track their workouts with Genius?

Tracking workouts with Genius offers several benefits:

  • Accurate progress tracking: Members can review their entire workout history, helping them stay motivated and see tangible results over time.

  • Tailored adjustments: With accurate tracking, members and trainers can make more informed adjustments to training plans based on actual workout data.

For EGYM Smart Strength machines, user workouts are automatically tracked by the system. For other machines or exercises, users can track their workout progress manually in the EGYM Branded Member App by tapping Done when complete.

For members to view and track their workouts:

  1. Launch the EGYM Branded Member App.

  2. On the Workouts page, scroll down to Workout History.

  3. Click View All.

If needed, trainers and members can also alter their AI-Generated training plans.

Will the trainer receive a notification when a member creates a new training plan?

No, trainers will not receive notifications when members create new training plans.

However, trainers can check and review AI-Generated training plans for specific members in the EGYM Trainer app as needed.

Where can trainers see when a member has created a training plan?

  1. Launch the EGYM Trainer App and go to Members.

  2. Search and tap on a member.

  3. Tap the Training plan category.

    Dashboard.png

  4. Here, trainers can view creation dates and other information for AI-generated training plans.

    ai_training_plans.png

Can trainers and members alter Genius training plans?

Yes, both trainers and members can alter Genius training plans.

For trainers in the Trainer App

Trainers may want to customize training plans based on the equipment, member training preferences, or medical conditions before sending them to members. They can update existing plans at any time.

Edit training plans

  1. Launch the EGYM Trainer App and go to Members.

  2. Search and tap on a member.

  3. Tap the Training plan category.

    Dashboard.png

  4. Tap on an “AI Generated” training plan.

  5. Edit members' Genius training plans:

    training_plan_result_.PNG

  6. Tap Save to assign the plan to the member.

For members in the Member App
Edit before a workout

  1. After you enter a workout (Weekly Target > Start Workout Day X or My Workouts and select workout), tap the workout duration, Target Muscles, or Equipment options at the top of the screen.

    Workout_Overview_(3).png

  2. Make adjustments as needed. Then, tap Update Workout.

    Training_Program_Settings_(4).png

  3. The workout for that day will regenerate according to the adjusted preferences. Future workouts won’t be affected.

    Note

    If needed, you can also go back to the workout settings and tap Reset > Reset to Default Workout to revert to the original version.

    IMG_7779.png
Edit during a workout

Note

Changes made during a workout won’t impact future workouts.

  1. In a workout, tap +.

    start_workout_screen_bma.png

  2. There are a number of ways you can edit your workout:

    edit_plan_bma.png

    • Remove an exercise: At the bottom of the page, tap x on an exercise.

    • Add an exercise: Tap + next to an exercise.

    • Reorder exercises: Remove (x) and add (+) exercises in the desired order.

  3. Tap Continue when done.

  4. During your workout, you can also:

Can members update their workout preferences on the Fitness Hub?

Currently, members cannot use the Fitness Hub to update their Genius training plan or workout preferences.

Instead, members and trainers can edit preferences in the EGYM Branded Member App or EGYM Trainer App, depending on your gym’s Genius plan.

How do I update Genius workout preferences?

  • Genius for Members: Members can update their workout preferences for their Genius training plan directly in the EGYM Branded Member App (BMA).

  • Genius for Trainers: Trainers can modify a member’s workout preferences in the EGYM Trainer App.

  • Genius for All: Members can update their own workout preferences in the Member App, while trainers can adjust a member’s workout preferences through the EGYM Trainer App.

For trainers in the Trainer App
Edit member preferences

Note

Updating Genius training plan preferences will not automatically update existing Genius training plans. To apply the new preferences, create a new Genius training plan.

  1. Launch the EGYM Trainer App and go to Members.

  2. Search and tap on a member.

  3. Tap the Training plan category.

    Dashboard.png

  4. Tap the + icon, then tap + New plan.

    Add_New_Plan.png

  5. On the Fitness details summary page, you can update the member’s Fitness Goal, as well as other preferences.

    Plan_Summary.PNG

  6. Once done, tap Generate plan.

  7. Edit the training plan if needed.

  8. Tap Save to assign the plan to the member.

For members in the Member App
Edit Genius training plan preferences

You can update your Genius training plan preferences at any time in the app to better match your fitness goals, experience, and available equipment.

  1. In the Genius widget (Weekly Target), tap Change Plan.

    weekly_target_change_plan.png

  2. Change the Training Program preferences as desired.

    genius_preferences.png

  3. Tap Save and Update Plan > Save. The new plan will be created according to the new preferences.

Does the training plan automatically update when a member's training preferences change?

A member’s training preferences can be updated via the EGYM Trainer App or EGYM Branded Member App.

For EGYM Smart Strength machines, when a member’s training experience or training goal are changed, the Smart Strength training program automatically updates. The member will then start fresh in the first phase of their new Smart Strength training program, and all progress from the previous program will be lost. Even if the member reverts their training experience or goal, the former progress cannot be recovered.

Note

Adjustments to the Smart Strength training program are possible only for members with EGYM+. Members without EGYM+ will use the Basic training program on Smart Strength.

Additionally, changes to the Genius training experience will affect the Training Mode on Smart Strength machines in Open Mode. This behavior does not occur on machines in Circuit Mode.

Members with a lower experience level (from Beginner to Beginner - Intermediate) will be automatically guided into Auto Mode.

auto_mode_1.png

Members with a higher experience level (from Intermediate - Advanced to Very advanced) will be automatically guided into Individual Mode.

individual_mode.png

For Smart Cardio machines, members need to do a new cardio test to reflect any changes to their Genius training goals.

smart_cardio.png

Do training plans adjust automatically along with the member's progress?

Yes, weekly targets in Genius for Members training plans will reset automatically every Monday at 00:00 (12:00 AM).

Training plans will also recalculate and recreate when a member’s training preferences are changed via the EGYM Branded Member App or EGYM Trainer App.

Additionally, Genius uses a progressive overload logic that adapts exercise prescriptions based on a member’s tracked performance. This ensures continuous progression while accounting for individual performance patterns.

Here’s how it works:

  • Weight increases: If a member completes all sets as prescribed or exceeds the prescribed weights, Genius recalculates the working weight based on their performance. The next workout will include higher weight prescriptions to reflect their improved strength potential.

  • Weight decreases: If a member cannot complete at least one set as prescribed, the working weight is reduced to align with their current strength level.

  • Consistency checks: If a member completes at least one set but not all as prescribed, the exercise prescription remains unchanged for the next session.

  • Bodyweight exercises: Repetitions for bodyweight exercises remain consistent, even as weight prescriptions for other exercises are adjusted.

  • Continuous updates: Progressive overload is applied individually to each exercise, and adjustments take effect in the next workout where that exercise appears.

Each update establishes a new baseline to make sure that the member’s plan evolves dynamically with their performance.

Why does Genius sometimes create multiple identical training plans when doing several workouts per week?

When trainers or members set a workout frequency (for example, 2x or 3x per week), Genius may create identical workouts labeled as Day 1, Day 2, Day 3, and so on. This labeling helps members understand that they need to complete separate workouts on different days. It also makes the workout history clearer by reflecting which workout was completed on each day, even if some exercises are skipped or varied across different sessions.

Troubleshooting

General troubleshooting

For most issues, we recommend trying the following steps:

  1. Check your Internet connection and try again. Many issues may be related to Internet connectivity.

  2. Update the EGYM Trainer App or EGYM Branded Member App to the latest version and try again. Some functions or features may be unavailable in previous versions. Refer to the product updates page for more information.

  3. In the EGYM Business Suite, go to Settings > Gym Inventory and make sure that the added lines and equipment are correct.

    Gym_Inventory.png

  4. In the EGYM App Admin Portal, go to Settings > Manage Workouts > Manage Exercise Library and make sure the correct exercises are turned on or off.

    exercise_library_on_off.png

  5. If the issue still persists after trying these steps, or if you can’t find the answer here, reach out to us by filling out our contact form.

Integrating your gym with Genius

How does non-EGYM equipment integrate with Genius?

Non-EGYM equipment can be integrated into Genius in the following ways:

  • Compatible EGYM Machines: For equipment marked as compatible_egym_icon.png Compatible EGYM Machines, Genius training plans will use vendor-specific exercises (e.g., Matrix Machine Chest Press). Genius has detailed metadata on these exercises, so it can provide accurate machine settings and training weight recommendations for a more precise workout experience.

  • Other integrated vendors: For other integrated equipment, Genius training plans default to non-vendor-specific exercises (e.g., Machine Chest Press instead of Matrix Machine Chest Press). Genius still estimates weight based on available data, but it is less precise and does not include specific machine settings.

I can’t find a specific vendor, line, or equipment in my inventory. What should I do?

  1. Open the EGYM Business Suite and go to Settings > Gym Inventory.

  2. Select the type of machine you want to add.

  3. For Vendor and Line, select DEFAULT.

    default_vendor_and_line.png

  4. Click Save.

Warning

This is a temporary solution. Once you’ve completed these steps, do the following:

  1. Refer to the EGYM Genius Partner Roadmap to confirm which brands or lines are linked or planned to be linked with Genius in the future.

  2. If your vendor or lines are not included in the partner roadmap, reach out to inventory@egym.com so we can consider adding them.

Genius isn't showing up in the Trainer App, Branded Member App, or on the machines, or Genius is showing up when it shouldn't. What should I do?

Follow the steps in General troubleshooting.

Managing training plans with Genius

Genius leaves out certain equipment or exercises from the training plans. What should I do?

Make sure that the equipment, machines, or exercises are correctly added to your gym inventory and Exercise Library. It’s also important to note that some members may add or remove some exercises from their training plans according to their personal preferences.

Note

Make sure that all of your EGYM Smart Strength and Smart Flex machines are included. These items are not automatically added to your gym inventory and must be added manually.

  1. Check your gym inventory:

    1. Go to the EGYM Business Suite.

    2. Go to Settings > Gym Inventory.

    3. Make sure the correct equipment or machines are added.

  2. Check your Exercise Library:

    1. Go to the EGYM App Admin Portal.

    2. Go to Settings > Manage Workouts > Manage Exercise Library.

    3. Select the exercise library for your gym.

    4. Scroll down or search for the exercise you’re looking for and make sure it’s turned on.

My gym has multiple of the same machine. How do I have Genius distinguish between different branded machines in training plans?

Genius can accommodate gyms that have multiple machines for the same exercise type by ensuring clarity in training plans. To ensure Genius does this properly, do the following:

  1. Confirm the machine type:

    • Check if the machines are truly identical (e.g., two weight-stack leg press machines of different brands) or if they are different types (e.g., a weight-stack leg press and a plate-loaded 45-degree leg press).

    • For different machine types, Genius may already have distinct exercises available for each machine. You can check this in the EGYM Trainer App. Open a training plan and search the Exercise Library for the exercise type (for example, "leg press" or "squat") to check for existing machine-specific exercises. If the exercises are already distinct, no further customization is needed.

      exercise_library.png

    • If the machines are for identical exercises, continue to step 2.

  2. Customize the Exercise Library based on your Genius plan:

    • For gyms using Genius for Members or Genius for All (members and trainers):

      • Training plans in the EGYM Branded Member App automatically include the vendor names (for example, "EGYM") based on the gym inventory.

      • In your gym’s Exercise Library, upload a custom image, GIF, or video to visually represent the equipment.

    • For gyms using only Genius for Trainers:

      • Genius can only include one machine for the specific exercise.

        1. Choose which machine you want to have included in Genius plans.

        2. In the gym inventory, remove the other machine of the same type.

      • In your gym’s Exercise Library, upload a custom image, GIF, or video to visually represent the equipment.

Can Genius recommend Smart Strength or Smart Flex machines running in Circuit Mode as a module, instead of individually?

The EGYM Business Suite automatically recognizes which mode your Smart Strength machines are in and integrates them as such in the AI-generated training plans.

EGYM Smart Strength machines in Circuit Mode are always recommended as a single set, or "EGYM Circuit" exercise. On the other hand, if the machines are in Open Mode, they will be added to training plans individually. The number of reps, the visualization (Curve for Auto and Guest Modes and Bar for Individual Mode), and the training mode are automatically predetermined by each member’s fitness goal.

EGYM Smart Flex machines, on the other hand, must be added manually into the training plan. To do this, when creating or editing a training plan, search for the “EGYM Flex Circuit” exercise. For quick access, we recommend favoriting (tap the star icon) this exercise.

egym_flex_circuit_favorite.png

When I tried to create a training plan in the EGYM Trainer App or Branded Member App, it was blank and didn't show any exercises. What should I do?

Follow the steps in General troubleshooting.

What should I do if a member can't create their first training plan?

If a member cannot create their first training plan, ensure that the following steps are completed:

  1. Refresh the app by closing and reopening it.

  2. Follow the steps in General troubleshooting.

If the problem persists and Genius is properly configured in the Branded Member App for your gym, reach out to us by filling out our contact form.

The training plan only includes a few exercises and doesn’t add up to the workout duration I selected. What should I do?

  1. Go to the EGYM App Admin Portal.

  2. Go to Settings > Manage Workouts > Manage Exercise Library.

  3. Select the exercise library for your gym.

  4. Scroll down or search for the exercise you’re looking for and make sure it’s turned on.

The training plans generated by Genius seem off or unrealistic for my members. What can I do?

  1. Launch the EGYM Trainer App:

    1. Go to Members.

    2. Search and tap on the member you want to view.

    3. Tap the Analysis category.

    4. Tap the Strength category. Here, you can see the history for the overall strength tests.

      strength_bioage.png

    5. On the same page, select a Body region (e.g., Upper body, Core), and scroll down to Measurements. Here, you can check each strength test measurement to see if they are up-to-date.

      strength_measurements.png

  2. Open the EGYM Business Suite:

    1. Go to Settings > Gym Inventory.

    2. Make sure the correct equipment or machines are added.

  3. If the issue still persists after trying these steps, reach out to us by filling out our contact form.