Skip to main content

General troubleshooting

For most issues, we recommend trying the following steps:

  1. Check your Internet connection and try again. Many issues may be related to Internet connectivity.

  2. Update the EGYM Trainer App or EGYM Branded Member App to the latest version and try again. Some functions or features may be unavailable in previous versions. Refer to the product updates page for more information.

  3. In the EGYM Business Suite, go to Settings > Gym Inventory and make sure that the added lines and equipment are correct.

    Gym_Inventory.png

  4. In the EGYM App Admin Portal, go to Settings > Manage Workouts > Manage Exercise Library and make sure the correct exercises are turned on or off.

    exercise_library_on_off.png

  5. If the issue still persists after trying these steps, or if you can’t find the answer here, reach out to us by filling out our contact form.