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Activation

See how well your onboarding process is performing.

Use this data to:

  • track how many members are starting with EGYM.

  • spot onboarding gaps early.

  • follow up with staff or promote onboarding tools like the Fitness Hub.

This metric shows how many members began using EGYM products for the first time.

Use it to: Understand how effectively your gym is introducing members to the EGYM ecosystem.

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Select the boxes next to each option to filter the data:

  • Smart Onboardings: Members who onboarded via the Fitness Hub and did a strength test on Smart Strength machines

  • Genius Onboardings: Members who completed their Genius workout preferences individually at the Fitness Hub or with a trainer via the Trainer App, did a body analysis on the Fitness Hub, and did strength tests on an Smart Strength machine

  • Manual Onboardings: Members who did a strength test directly on an Smart Strength machine with a trainer, including manual machine setup and adjustments

Poznámka

For detailed information on Genius onboarding, refer to the Genius section.

This metric shows the number of new gym members and the number of new Member App users.

Poznámka

If you don't have a connected Member Management Software (MMS), this metric will only show New App users.

Use it to: Understand the depth of Member App adoption across your member base and identify how many members have not started using the app.

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