FAQs and troubleshooting

Features

About EGYM software packs

Setting up Genius

Genius technical requirements

Genius recommended setup

Using Genius

About Genius fitness goals

How does Genius create training plans?

How do members track their workouts with Genius?

Will the trainer receive a notification when a member creates a new training plan?

Where can trainers see when a member has created a training plan?

Can trainers and members alter Genius training plans?

Can members update their workout preferences on the Fitness Hub?

How do I update Genius workout preferences?

Does the training plan automatically update when a member's training preferences change?

Do training plans adjust automatically along with the member's progress?

Why does Genius sometimes create multiple identical training plans when doing several workouts per week?

How can I use Genius to adjust training plans?

How does Genius AI track exercises on EGYM Smart Strength machines?

How does fitness goal adjustment work?

How do I change the machine brand in a Genius AI training plan?

General (most issues)

General troubleshooting

Integrating your gym with Genius

How does non-EGYM equipment integrate with Genius?

I can’t find a specific vendor, line, or equipment in my inventory. What should I do?

Genius isn't showing up in the Trainer App, Member App, or on the machines, or Genius is showing up when it shouldn't. What should I do?

Managing your gym with Genius

Genius leaves out certain equipment or exercises from the training plans. What should I do?

My gym has multiple of the same machine. How do I have Genius distinguish between different branded machines in training plans?

Can Genius recommend Smart Strength or Smart Flex machines running in Circuit Mode as a module, instead of individually?

When I tried to create a training plan in the EGYM Trainer App or Member App, it was blank and didn't show any exercises. What should I do?

What should I do if a member can't create their first training plan?

The training plan only includes a few exercises and doesn’t add up to the workout duration I selected. What should I do?

The training plans generated by Genius seem off or unrealistic for my members. What can I do?

Genius AI provided the incorrect machine brand for an exercise, or didn't provide it at all. What can I do?