Support
When contacting EGYM Support or your distributor, please provide the following information. Some of this information can be found on the machine type plate.
Gym name and ID
Serial number and product name
Contact person and their contact details
Detailed description of the problem:
When the problem occurs (e.g. during training, after switching the machine on)
Any error messages and when the error messages display
User accounts (email addresses) that are affected
Was the machine restarted?
Note
Switch the machine off, wait approximately one minute, and switch the machine on again.