Genius AI provided the incorrect machine brand for an exercise, or didn't provide it at all. What can I do?
Symptoms
When reviewing an EGYM Genius AI training plan, you notice:
The machine brand for an exercise is incorrect
The field is empty
Certain machine brands are missing from the selection menu
The field doesn’t appear
The machine brand line (model) is not provided
Troubleshoot
Change to a different machine brand
Genius AI automatically selects a machine based on available data, which may not always reflect the exact machine you want to show.
Follow the instructions in How do I change the machine brand in a Genius AI training plan? to change the machine brand in the Trainer App.
The Machine Brand Name field is empty
This may happen when the training plan is copied to another member.
Follow the instructions in How do I change the machine brand in a Genius AI training plan? to change the machine brand in the Trainer App.
Certain machine brands are missing
This happens when your gym inventory in the Business Suite is incomplete or outdated.
Also, if only one matching brand exists, the field will not be selectable.
If expected machine brands are missing, contact your gym administrator or manager to verify the gym inventory in the Business Suite.
The Machine Brand Name field doesn’t appear
The field is not provided for:
Free weights
Functional equipment
Exercises without vendor-specific data in the gym inventory
Non-Genius training plans
Exercises added manually from the exercise library that have not been updated by Genius
Imported training plans that have not been updated by Genius
This is normal behavior and no action is needed.
The machine brand line (model) is not provided
Your gym may have multiple machines from the same brand with different lines (models). The Trainer App does not currently support selecting different lines from the same brand.
To avoid showing the same brand multiple times in the Trainer App, if the same brand is listed more than once in your gym inventory, only the first occurrence is shown.